Pickup, Shipping & Returns
We are open Monday to Friday (9 AM – 5 PM PST) for store pickup.
Our location is shown below.
1817 Addison Way,
Hayward, CA 94544
We use FedEx to provide a superior delivery service with tracking information. We offer free standard shipping for all orders to the continental United States. Other areas, such as Hawaii, Alaska, Florida Keys or outside of the U.S., will require additional shipping fees. Taxes and duties for shipments outside the U.S. are the responsibility of the customer.
We make every effort to ship all orders from our Hayward, California warehouse and within hours of receipt (except for Saturdays, Sundays, and Holidays). Normal delivery times are 3-7 days. We reserve the right to combine multiple orders to a location.
Our California-based chat team & call center (9AM – 5PM PST) is designed to provide you prompt and superior customer service.
QUESTIONS? Please call Customer Care 1-510-324-2905.
Cancelling an Order
Cancellations are only allowed if the product has not been shipped or picked up. If you wish to cancel an order, you must call (510) 324-2905 and speak with a representative. Orders attempted to be cancelled any other way may not actually be cancelled as orders are promptly filled and shipped.
No Questions Asked – Money Back Guarantee - Because we are so confident that you will LOVE and BENEFIT from using Aqua-Cel, we offer a 30 -day no-questions-asked return policy.
Any item(s) received after 30 days will not be eligible for refund.
Manufacturers Limited Liability and Warranty
Imerys Filtration Minerals, Inc (“Imerys”) warrants to the original purchaser that this product conforms to Imerys’ AquaCel specifications in all material respects at time of sale. The purchaser is solely responsible for ensuring that this product is handled, stored, and used strictly in accordance with (i) the instruction on this bag and (ii) the pool equipment manufacturer’s instructions. This warranty does not cover equipment, materials other that the product, or labor.
THE PRODUCT MUST BE USED STRICTLY IN ACCORDANCE WITH THE INSTRUCTIONS ON THE BAG AND IN ACCORDANCE WITH THE POOL EQIPMENT MANUFACTURER’S INSTRUCTIONS. FAILURE TO FOLLOW ALL INSTRUCTIONS MAY CAUSE SERIOUS BODILY INJURY AND DAMAGE TO EQUIPMENT OR OTHER PROPERTY.
DISCLAIMER OF IMPLIED WARRANTIES AND LIMITATION OF REMEDIES
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE EXPRESS WRITTEN WARRANTY PERIOD HEREIN. ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAMED BEYOND THE 30 DAY LIMITED WARRANTY TERM. SOME STATES DO NOT ALLOW A LIMITATION ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IMERYS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT, OR SPECIAL DAMAGES, WHEATHER ARISING UNDER BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, INDEMNITY, OR ANY OTHER THEORY OF LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
TO MAKE A WARRANTY CLAIM
If this product does not conform to the provision of the foregoing warranty then purchaser’s sole and exclusive remedy shall be limited to a refund. Where state law require, return or replacement of products shall be in accordance with applicable law. Any claim made relating to this product must be made within thirty (30) days after purchase by delivery of written notice to Imerys at 1732 North First Street, Suite 450, San Jose, CA 95112 to the attention of the Customer Service Manager. Upon request to the Imerys Customer Service Manager, the purchaser may be required to return at Imery’s expense all or a portion of the unused portion of the product. If the Imery’s Customer Service Manager determines that the product is non-conforming and that the conditions herein have been met then a refund will be issued within thirty (30) days.